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Terms Of Service


Privacy Policy

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Attention: @Hotmail, Live, Gmail, Yahoo and other free email users. You should recieve an email confirming your order about 5 to 10 minutes after ordering. If you do not recieve any emails from us after you've placed your order please email: support@minecraftserverhost.net (Make sure to also check your junk folder and add us to your safe list)

Please allow 12-24 hours for your server to be setup. If you do not recieve your server information in 24 hours, please email: support@minecraftserverhost.net.

Usage

Our servers are only to be used for hosting a minecraft server. Each server is assigned a dedicated ip address, we reserve the right to change a servers ip address at anytime. We do not allowing any materials on our servers that are not related to your minecraft server. If you attempt to use our servers for anything illegal you will be removed from our servers. We do not allow you to use our servers to store any type of file not directly related to your minecraft server file, ie: images, videos, archives etc... Our servers are not a personal file storage depot.

We do allow people to accept donations from their players, however we cannot be held responsible for any financial losses you incur on your server relating to your server for any reasons what so ever.

Player Slots

The player slots listed on our packages represent the maximum recommended player slots. Your slots may vary based on the number of plugins you use and other factors.

Refund Policy

If you are not happy with our services after the first 24 hours you may receive a refund (at our discretion) for the amount paid minus a $10 setup fee. We do not issue refunds for any reason after 24 hours. If there are any issues after the first 24 hours of service an account credit will be applied to the customers account. If a customer does not cancel their PayPal subscription or overpays their current balance due, the additional payment will be applied as an account credit to be used towards future services.

Overdue Accounts

If you do not pay your invoice on time your server will be turned off. We will hold your server files for 72 hours after your invoice has been deemed overdue. After 72 hours your account with us will be terminated and your files will be deleted off our servers.

Resource Policy

If you are using too much system resources due to too much lava, bad or poorly written plugins or for any other reason your server may be shut down until we can resolve the issue. We are not responsible for any issues you may encounter by over using your servers resources. It is the clients responsibility to monitor their cpu/memory and disk usage. If we deem you are using too much of the servers resources we will notify you and ask that you bring your loads down to an acceptable level. Failure to comply will result in a termination of service. Any service that is terminated will be denied any refunds.

Plugins

You may install any third party Bukkit plugin or module deemed safe for use by us. However if any module effects the performance, security or stability of your server we cannot be held responsible. We do not offer assistance for Bukkit plugins. Due to the large number of Bukkit plugins and the fact that they are made from various authors, we will not be able to fix or configure Bukkit plugins. We also do not support and mods/plugins not compatible with our server. If you experience high server loads or consistent lag while plugins are loaded, you may have to turn off all or certain plugins on your server. We do not support server wrappers/plugins/mods other than Bukkit, you may install/use other server wrappers/plugins/mods at your own risk.

Please check this page for Blacklisted plugins: http://www.minecraftserverhost.net/secure/knowledgebase.php?action=displayarticle&id=59

Backups

The user is ultimately responsible for keeping his files safely backed up. As minecraft players we understand the effort put into various creations in game. Please backup your data on a regular basis, especially your world folder. We strongly encourage backing up your files every 24 hours to your hard drive. We cannot be held responsible if you minecraft server files are lost.

Access

We offer full server access. However please use extreme caution when using root access. Do not run your server as root. If you misconfigure the OS as root we only offer OS reloads for a fee of $5. We will not troubleshoot OS issues caused by the client.

Customer Abuse

We do not tolerate any form of verbal abuse from our customers. Customers that use foul language or abusive language towards our support agents will be asked to leave and may have their account terminated if they are abusive towards our support agents.

We reserve the right to change our terms at anytime.


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