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Minecraft Server Hosting FAQ's

Can I transfer my old map/world to your servers?
Yes, if you have a world on your computer or on another server you can transfer it over to us when you order a new minecraft server. You can either upload it on your own, or have us do it for you. If you would like to us upload your map for you, here are the steps: First you will want to zip up the world folder. One you have zipped it up, upload it to mediafire.com or drobox.com. Now that the world has been uploaded, simply send us the mediafire.com link and include it with your order comments and we will make sure the world is added when the server is created.
How long will it take for my server to be setup after I order?
Please allow up to 24 hours for your server to be setup. However during our business hours most servers are generally setup in 1 to 2 hours. Once your server is ready you will recieve an email with your server ip and other important details about your server.
Will your network provide good latency?
We have an excellent hosting network with Tier 1 IP backbones in North America and Europe. However the best way to see how our servers will perform for you is to try one of our test servers:

Dallas, Texas: tx.minecraft.ms

Los Angeles, California: la.minecraft.ms

Tampa Bay, Florida: fl.minecraft.ms

NYC, New York: nyc.minecraft.ms

What kind of performance and quality can I expect from your Minecraft Server Hosting?
We run enterprise grade servers with ssd drives and intel xeon processors. We place a very low number of customers on each node so each and every customer gets the top notch performance they are paying for.
Where are your servers located?
We have servers located in datacenters across the USA: Dallas, Texas. Los Angeles, California. Tampa Bay, Florida. NYC, New York.
What is your cancellation policy?
We offer month to month terms for all our plans. You do not need to sign a contract to order and you may cancel at any time. If you would like to cancel after your first month there is no obligation to renew. If you are not happy with our services after the first 24 hours you may receive a refund (at our discretion) for the amount paid minus a $10 setup fee.
What payment methods do you accept?
We currently accept PayPal. Customers who wish to pay by credit card without a Paypal account may follow this guide here.
Do you offer FTP access or SSH access?
Yes we offer both SFTP and SSH access on all our accounts. Each account is hosted on it's own secure vps server so you do not share any resources with other clients.

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