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Contact Us


Sales

Sales can be contacted via e-mail or by the online sales forum. Click here to go to the sales forum. Note: For the "Username" you may use an anonymous name or nickname.

If your sales inquiry includes sensitive information please email us at: sales (at) minecraftserverhost.net


Technical Support

NEW: All non pasword sensitive general support issues may be posted on our new support forum here: http://www.minecraftserverhost.net/forum

Support issues that include sensitive information or server downtime are handled through our support system. To login to our support system go to: http://minecraftserverhost.net/secure/clientarea.php and choose "Get Support" and choose the support department that fits your issue.

Note: We are not affiliated with minecraft or Mojang, if you are looking for support relating to the minecraft game please visit http://www.minecraft.net.


Support Hours

Our current technical support hours are: 10am - 10pm PST (1pm - 1am EST). However we are often around on off hours to answer tickets. Open a ticket anytime and we will get back to you as soon as possible.



Billing

Our accounting department can be contacted via ticket.

To login to our support system go to: http://minecraftserverhost.net/secure/clientarea.php and choose "Get Support" and click "Billing"


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